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Subscribe to our newsletter and get 10% off your first order HERE »

Contact Us

We're here to help you

A big welcome from the hardbackhollow team - we're here to help.  You can find answers to frequently asked questions, links to useful information and how to get in touch.

Got questions? We’ve got answers to some of your most commonly asked questions. Visit FAQs

Problem with your order? Something missing or damaged item? Email us to let us know and we’ll get it sorted.

Customer Services

Email – [email protected]

We look forward to helping you with your enquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. During busy periods it could take us longer to respond - thank you for your patience. 

Standard opening hours

9.00am - 5.00pm Monday to Friday

Closed   Sat, Sun & Bank Holidays


hardbackhollow is currently operating a limited phone line service due to staff recruitment.  We apologise for any inconvenience caused and kindly ask for your patience and understanding.  Our amazing team are dedicated and wish to provide you the best service. 

Telephone – 0333 400 7777

Phone line hours

Monday to Friday 10:30am to 12:30am and 2:30pm to 4:30pm
(closed between 12:30pm and 2:30pm)

Cost will be no more than a UK local call from landline, and for mobile packages these numbers will be included in your inclusive minutes or discount scheme.

For overseas calls the number is +44 208 888 8588

Frequently Asked Questions

Answers to our most commonly asked questions:

Orders & Returns

Delivery & Shipping

Press Enquiries

Please direct all media enquiries via email to: [email protected]

Stockist Enquiries

Feature your brand on the hardbackhollow website! Please direct all brand enquiries via email to: [email protected]

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